Return Policy

At MomDaughts UAE, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, we’re here to assist you with returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a refund:

  • The item must be unused, in its original packaging, and returned within 7 days of receipt.
  • Items that have been opened, used, or damaged will not be eligible for a refund.

Note: For hygiene reasons, menstrual cups, discs, and other intimate products are non-refundable unless there is a manufacturing defect.

2. Steps to Initiate a Return or Refund

  1. Contact Us:
    Email us at refunds.ae@momdaughts.com or call our support team at +15557073608 to initiate the process.
  2. Provide Proof:
    Share your order details, receipt, and a brief explanation of the issue.
  3. Shipping the Item:
    Once approved, ship the product back to the address provided by our team. Customers are responsible for return shipping fees unless the product is faulty.

3. Refund Process

Once we receive and inspect the returned item:

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Store Credit Option: For cash-on-delivery (COD) purchases, refunds will be issued as store credits.

Note: Shipping fees are non-refundable.

4. Non-Refundable Items

The following items are non-refundable:

  • Opened or used menstrual products (e.g., cups, discs).
  • Sale or clearance items.
  • Gift cards and vouchers.

5. Exchanges

We offer exchanges for defective or damaged products. Contact us within 7 days of receiving your order, and we will guide you through the exchange process.

6. Faulty or Damaged Products

If you receive a faulty or damaged product:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or videos of the damaged item for verification.

We will replace the item or issue a refund, depending on your preference and product availability.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeline:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at refunds.ae@momdaughts.com for further assistance.

At MomDaughts UAE, we’re committed to your satisfaction. Thank you for trusting us to deliver products that support your health and comfort.