Customer Service Policy

At MomDaughts UAE, we are committed to providing you with exceptional service. Our goal is to ensure your shopping experience is seamless, enjoyable, and tailored to your needs.

1. Commitment to Customer Satisfaction

We strive to deliver:

  • High-quality products that meet your expectations.
  • Responsive and helpful support for all your queries.
  • Efficient order processing and timely delivery.

2. Order Processing

  • Processing Time: Orders placed before 2 PM UAE time are processed the same day. Orders placed after this time will be processed the next business day.
  • Delivery Time: Standard delivery typically takes 2-4 business days, depending on your location.

3. Returns & Exchanges

We want you to love your purchase! If you're unsatisfied, here’s how we handle returns and exchanges:

  • Products must be returned within 14 days of delivery in their original packaging and unused condition.
  • Due to hygiene reasons, items like menstrual cups, discs, and intimate products are non-returnable unless faulty.
  • Contact our support team to initiate a return or exchange request.

4. Refunds

If a refund is approved:

  • Refunds are issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.
  • For cash-on-delivery (COD) orders, refunds will be issued as store credits.

5. Shipping Policy

  • Free delivery for orders above AED 100.
  • A nominal shipping fee applies to orders below AED 100.
  • We partner with reliable courier services to ensure safe and timely delivery.

6. Contacting Customer Support

We’re here to help! For assistance, reach out to us through:

7. Frequently Asked Questions (FAQs)

Find quick answers to common queries in our FAQs section or by reaching out to our support team.

8. Feedback & Suggestions

We value your opinions! Share your feedback or suggestions to help us improve your experience at feedback@momdaughts.com.

9. Privacy Assurance

Your personal information is safe with us. For details, refer to our Privacy Policy.

At MomDaughts UAE, your trust and satisfaction mean everything to us. Thank you for choosing us to support your journey toward better health and comfort.